DELIVERING HEALTH INFORMATION
YOU CAN TRUST SINCE 1989
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FAQs

Magazine Subscriptions

I've just subscribed and haven't received my magazine

Ordered by direct debit?

Orders made by direct debit either online or over the phone take 28 days to process. The date payment is received and processed then determines which month’s issue you first receive.

All new subscription orders will start with the next available issue. Please note that the subscriber data is sent to the printers between 2 to 3 weeks in advance of the publication date, meaning any order placed after the print run date would begin with the next issue. If you are an existing subscriber, your renewal order will start at the end of your current subscription.

Ordered by credit card?

Orders made by credit card require 7 days to process. The date payment is received and processed then determines which month’s issue you first receive.

All new subscription orders will start with the next available issue. Please note that the subscriber data is sent to the printers between 2 to 3 weeks in advance of the publication date, meaning any order placed after the print run date would begin with the next issue. If you are an existing subscriber, your renewal order will start at the end of your current subscription

Your subscription will start from the date of first magazine you receive and you will receive a further 9 copies thereafter.

I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?

Please contact us at info@wddty.co.uk stating the issues that you are missing and your full address details.

How can I cancel my subscription?

Go onto your account page, go to SUBSCRIPTIONS, then VIEW then scroll down to your subscription and hit CANCEL

How do I notify you of a change in my address details?

Log on to your account page, go to BILLING ADDRESS and update your address, scroll down and hit SAVE ADDRESS

How can I place an advert in WDDTY Magazine?

Please contact our advertising team: daphne@wddty.co.uk

Online Memberships

I can't view certain articles online. Why?

To read any article on the WDDTY website you must be a digital or digital and print subscriber. If you’re not already then please visit our subscribe page at: www.wddty.com/product/subscription/

Already registered and can’t view certain articles?

Ensure you’ve got either a digital or digital and print membership. If you do, then ensure you’re logged in.

What are the different memberships?

There are two online memberships:

Digital: This gives you access to the Vault, where you can find all of our articles since 2016, along with all episodes of Health Uncovered, our new webcasts where our editors interview leading scientists in the alternative health field. And finally, you can view all back issues since 2016 along with getting access to the latest magazine.

Digital and Print: This includes all the benefits of a Digital membership plus a subscription to the actual magazine, which is posted to your home 10 times during the year.

You can also just subscribe to the magazine, which will be mailed to your home each month.

I want to cancel my online membership

You can cancel your online membership from your page within your Account area

How do I login as a member?

To login as a member/subscriber, click LOGIN and enter your Subscription ID

I haven't got my subscriber ID. How do I do login?

Click FORGOTTEN YOUR SUBSCRIPTION ID? and follow the steps. Alternatively, email info@wddty.co.uk

General

Can you help me with my health problem?

We are a health information resource and publishing company. We may well have general information about your condition that may also help you see the many therapy choices you may have. We cannot, however, offer specific advice to you for treating your condition. We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email. You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.

I have a specific health query/want to find out more about a particular health topic. What should I do?

Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice. However, you can search for relevant information on our website, www.wddty.com.

Do you accept standing orders?

We are no longer able to set up new standing orders. However, if you currently pay by standing order then we will continue to accept your payments.

How do I cancel my standing order?

If you wish to cancel your standing order, please inform us in writing at info@wddty.co.uk, including your full name and address. Please ensure that you also cancel your standing order with the bank as we are unable to do this for you.

I cancelled my standing order but the money has still been deducted from my account

If you cancelled your standing order at the bank but they did not act on your instructions then you must claim a refund through your bank. If you omitted to cancel your standing order at the bank then we require a letter from your bank stating that the standing order has been cancelled before we can authorise a refund.

I wish to unsubscribe from the e-newsletter

Every e-newsletter we send comes with an ‘Unsubscribe’ button – you can usually find this at the top of the email. Click on this and you will be automatically unsubscribed. Please note, this will stop all subscriber-based emails.

Copyright © 1989 - 2023 WDDTY
Publishing Registered Office Address: The Light Bulb, Studio 1.01, 1 Filament Walk, London SW18 4GQ
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