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Frequently Asked Questions

Frequently Asked Questions

Magazine Subscriptions

Online Memberships

General

Can't find an answer to your query? Please click here for details on who to contact.

Magazine Subscriptions

Online Memberships

General

Magazine Subscriptions

I've just subscribed and haven't received my magazine

Ordered by direct debit?

Orders made by direct debit either online or over the phone take 28 days to process. The date payment is received and processed then determines which month's issue you first receive.

What Doctors Don't Tell You is printed around the 20th day of every month and mail shortly thereafter. If your payment is processed after the 20th on a particular month, your subscription will be included on the mailing list for the next print run, and you will receive it around the 25th of the following month.

Ordered by credit card?

Orders made by credit card require 7 days to process. The date payment is received and processed then determines which month's issue you first receive.

What Doctors Don't Tell You is printed around the 20th day of every month and mail shortly thereafter. If your payment is processed after the 20th on a particular month, your subscription will be included on the mailing list for the next print run, and you will receive it around the 25th of the following month.

Please be aware that due to the print run system there may be a slight delay in receiving your magazine depending on the date ordered. Please check the date you made the order and the payment method used - then apply the print run rule. This is then the time you should expect to receive your magazine.

Your subscription will start from the date of first magazine you receive and you will receive a further 11 copies thereafter.

I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?

Please contact our subscriptions bureau at wddty@escosubs.co.uk stating the issues that you are missing and your full address details.

How can I cancel my subscription?

Please send a written cancellation request to wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

How do I notify you of a change in my address details?

Please email us your previous address and new address, including the postcodes, to wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

How can I place an advert in WDDTY Magazine?

Please contact Trevor Jayakody on +44 (0)208 971 1654 email: trevor@wddty.co.uk

I have a lifetime membership, which WDDTY publications am I entitled to?

WDDTY publications are only available to Life Members if they are published after the beginning of the Life Membership. Please contact customer services at wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us as WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, for a full list of publications.

Online Memberships

I can't view certain articles online. Why?

To read any article on the WDDTY website you must first register. To do so please visit our registration page: http://www.wddty.com/upgrade

Already registered and can't view certain articles? Please double check which membership access level you have registered for on our registration page: http://www.wddty.com/upgrade where you'll see a breakdown of what's available to you at your current membership access level.

If you are a Basic member and you can't read full articles - this is because you need to upgrade your membership to Intermediary or Advanced. To do this please visit: http://www.wddty.com/upgrade

If you are an Intermediate member and can't view past issues of the magazine or download free e-books - This is because you need to upgrade your membership to Advanced.

What are the different memberships?

There is a Free membership option, which allows you to see all the shorter News stories and contribute to the Community. You will be sent our latest E-Bulletin twice a week with the headline and introduction to the latest news stories posted on the site.

There are two online memberships:

Digital: This gives you access to all the research and longer articles on the site--which represents all the work we've undertaken since we launched in 1989--together with an e-edition of the latest issue of the magazine.

Digital-plus: This includes all the benefits of a Digital membership plus a subscription to the actual magazine, which is posted to your home every month. As a Digital-Plus member, you also have access to 20 health e-books plus all the back issues in electronic form.

You can also just subscribe to the magazine, which will be mailed to your home each month.

I want to cancel my online membership

You can cancel your online membership from your page within the Members area

I've forgotten my password

There is a 'forgotten password' function near the Sign-In area on the site. As long as your email is the same, we will sent you a link to reset your password.

I have received a new password from you but I would like to change it. How do I do this?

First log in. Then click on Account Settings in the top right-hand corner of the page, then click Change Password. This will direct you to a new page where you can change your password.

I am locked out of my account what should I do?

If you unsuccessfully attempt to log in more than five times the system will lock you out for security reasons. Please visit out Contact Us page for details on who to contact in this instance.

I wish to post a health query on your website, where do I go to do this?

Any member of the WDDTY site can post a query in the Community area for Community members to answer.

I have a lifetime membership. Am I eligible for full access to wddty.com?

Yes. Please click here to see who to contact about receiving access.

General

What's the difference between magazine subscription and online membership?

Please click here to visit our About Us page where all the details are explained.

Can you help me with my health problem?

We are a health information resource and publishing company. We may well have general information about your condition that may also help you see the many therapy choices you may have. We cannot, however, offer specific advice to you for treating your condition. We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email. You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.

I have a specific health query/want to find out more about a particular health topic. What should I

Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice. However, you can search for relevant information on our website, www.wddty.com.

You can also post health queries on our dedicated 'Health Conditions' forum

Do you accept standing orders?

We are no longer able to set up new standing orders. However, if you currently pay by standing order then we will continue to accept your payments.

How do I cancel my standing order?

If you wish to cancel your standing order, please inform us in writing at wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY. Please ensure that you also cancel your standing order with the bank as we are unable to do this for you.

I cancelled my standing order but the money has still been deducted from my account

If you cancelled your standing order at the bank but they did not act on your instructions then you must claim a refund through your bank. If you omitted to cancel your standing order at the bank then we require a letter from your bank stating that the standing order has been cancelled before we can authorise a refund.

I wish to unsubscribe from the e-newsletter

Every e-newsletter we send comes with an 'Unsubscribe' button - you can usually find this at the top of the email. Click on this and you will be automatically unsubscribed.

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Since 1989, WDDTY has provided thousands of resources on how to beat asthma, arthritis, cancer, depression and many other chronic conditions.

Start by looking in our fully searchable database, active and friendly community forums and the latest health news.

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