Frequently Asked Questions

Our contact information for any query or order is: wddty@escosubs.co.uk, telephone is 01371 851883 (or, outside the UK, international dialling + 44 1371 851883), and our Customer Services' address is: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

Our editorial offices are at: Unit 10, Woodman Works, 204 Durnsford Road, London SW19 8DR.

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Can you help me with my health problem?

We are a health information resource and publishing company.  We may well have general information about your condition that may also help you see the many therapy choices you may have.  We cannot, however, offer specific advice to you for treating your condition.  We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email.  You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.

I have a question about the WDDTY shop

For all shop enquiries, please visit our special Shop Help page.

Why was I charged an additional £44 after I took up a special trial subscription for £4.99?

The £4.99 was for the special trial subscription offer to the WDDTY journal. As stated in the terms of the trial, if you did not cancel within 30 days in writing you would be billed a further £44 (£49 overseas rate) to continue the subscription for the year. As you did not cancel it with us, your subscription was extended for the year and we sent you a 'welcome pack' of back issues.  If you email us at: wddty@escosubs.co.uk or write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, we can cancel any future subscription.

How do I register/unlock my Information Database CD?

You will need to provide us with your 6-digit CD code that came with your CD.  We also require the serial number (normally 8 digits/numbers long), which should appear on your computer screen when you install the Information Database.   Please send this information to us at wddty@escosubs.co.uk.  We will then be able to issue you with an unlock code.

I have received the activation code for my Information Database CD but it is still not working, what should I do?

Please contact WDDTY Customer Services at wddty@escosubs.co.uk   for a new activation code.
 

I cannot remember my log in details, what should I do?

You can request a new password by emailing us at wddty@escosubs.co.uk.   

I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?

Please contact us at  wddty@escosubs.co.uk,   stating the issues that you are missing and your full address details.  Alternatively, please write to us at WDDTY, Esco Business Services, Trinity HOuse, SCulpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

Why haven't I received any updates for my Information Database CD?

Regretfully, at present we are not offering updates. However, we are hoping to introduce this facility in the future so you will be able to download updates.

I have problems viewing the Information Database CD on my PC, what should I do?

A. If you have a display problem please adjust the resolution setting on your monitor. To adjust your settings go to your Start Menu, click on Control Panel, then Display, and chose the settings tab.  Your screen resolution should be 1024 by 786.

I have received a password from you but it is very difficult to remember, can you send me a new password?

Please log on to the website and go to Account Info to change your password.

I am locked out of my online account - what should I do?

If you unsuccessfully attempt to log in more than five times, the system will lock you out for security reasons.  Please contact us to have your account reset.

I wish to a post health query on your website, where do I go to do this?

Please click here to post your health query for our community to answer.
 

I have a specific health query/want to find out more about a particular health topic. What should I do?

Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice.  However, you can search for relevant information on our website, www.wddty.com. 

You can also post health queries on our dedicated 'Health Conditions' forum - click here to enter.

Why haven't I received an index for WDDTY?

Regretfully, we are not offering indexes anymore. Please use the search facility our website at www.wddty.com.

How can I place an advert in the WDDTY journal?

Please contact Jenny Scott at Cabbell Ltd on 020 8971 8454.

How can I cancel my subscription?

Please send a written cancellation request to  wddty@escosubs.co.uk,  including your full name and address.  Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

How do I notify you of a change in my address details?

Please email us your previous address and new address, including the postcodes, to wddty@escosubs.co.uk,  including your full name and address.  Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

I have a lifetime membership. Am I eligible for free E-books ?

If the E-book has been produced after your life membership started then you should be eligible to receive it.  Please contact  wddty@escosubs.co.uk,  including your full name and address.  Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, detailing your request.

I have a lifetime membership, which WDDTY publications am I entitled to?

WDDTY publications are only available to Life Members if they are published after the beginning of the life membership.  Please contact Customer Services at wddty@escosubs.co.uk,  including your full name and address.  Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, for a full list of publications.

Are free binders available with lifetime memberships?

Unfortunately, we no longer supply these items.

Do you accept standing orders?

We are no longer able to set up new standing orders.  However, if you currently pay by standing order then we will continue to accept your payments.

How do I cancel my standing order?

If you wish to cancel your standing order, please inform us in writing at wddty@escosubs.co.uk,  including your full name and address.  Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.  Please ensure that you also cancel your standing order with the bank as we are unable to do this for you.

I cancelled my standing order but the money has still been deducted from my account.

If you cancelled your standing order at the bank but they did not act on your instructions then you must claim a refund through your bank.  If you omitted to cancel your standing order at the bank then we require a letter from your bank stating that the standing order has been cancelled before we can authorise a refund.

I have been locked out from the website - what should I do?

Please contact wddty@escosubs.co.uk with your complete name, address and postcode.  After locating your account we will ask our IT department to unlock you.

Where is the online WDDTY shop?

Please note that all WDDTY products are now available at www.wddtyhealthshop.com.