For any queries relating to our online services, please email online@wddty.co.uk. For all other queries, please email wddty@escosubs.co.uk or telephone +44 (0)1371 851883.
Our editorial offices are at: Unit 10, Woodman Works, 204 Durnsford Road, London SW19 8DR.
Can you help me with my health problem?
We are a health information resource and publishing company. We may well have general information about your condition that may also help you see the many therapy choices you may have. We cannot, however, offer specific advice to you for treating your condition. We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email. You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.
I have a problem with my Advanced or Intermediary WDDTY membership.
Please email online@wddty.co.uk.
I cannot remember my log in details, what should I do?
You can request a new password by emailing us at online@wddty.co.uk.
I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?
Please contact us at wddty@escosubs.co.uk stating the issues that you are missing and your full address details.
I have received a password from you but it is very difficult to remember, can you send me a new password?
You can change your password by clicking on "Account Settings" in the top right corner of the site. Alternatively, email us at online@wddty.co.uk and we will do it for you.
I am locked out of my online account - what should I do?
If you unsuccessfully attempt to log in more than five times, the system will lock you out for security reasons. Please contact online@wddty.co.uk to have your account reset.
I wish to a post health query on your website, where do I go to do this?
Please click here to post your health query for our community to answer.
I have a specific health query/want to find out more about a particular health topic. What should I do?
Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice. However, you can search for relevant information on our website, www.wddty.com.
You can also post health queries on our dedicated 'Health Conditions' forum.
How can I place an advert in the WDDTY journal?
Please contact Jenny Scott at Cabbell Ltd on 020 8971 8454.
How can I cancel my subscription?
Please send a written cancellation request to wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.
How can I cancel my Intermediary or Advanced membership?
Please email online@wddty.co.uk with your account details.
How do I notify you of a change in my address details?
Please email us your previous address and new address, including the postcodes, to wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.
I have a lifetime membership. Am I eligible for full access to wddty.com?
Yes. Please contact online@wddty.co.uk if you are yet to receive access.
I have a lifetime membership, which WDDTY publications am I entitled to?
WDDTY publications are only available to Life Members if they are published after the beginning of the life membership. Please contact Customer Services at wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, for a full list of publications.
Do you accept standing orders?
We are no longer able to set up new standing orders. However, if you currently pay by standing order then we will continue to accept your payments.
How do I cancel my standing order?
If you wish to cancel your standing order, please inform us in writing at wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY. Please ensure that you also cancel your standing order with the bank as we are unable to do this for you.
I cancelled my standing order but the money has still been deducted from my account.
If you cancelled your standing order at the bank but they did not act on your instructions then you must claim a refund through your bank. If you omitted to cancel your standing order at the bank then we require a letter from your bank stating that the standing order has been cancelled before we can authorise a refund.