WDDTY Magazine Subscriptions, Online Membership and General FAQs
Magazine subscription FAQs
I haven't received my magazine
Ordered by direct debit?
Orders made by direct debit either online or over the phone take 28 days to process. The date payment is received and processed then determines which month's issue you first receive.
What Doctors Don't Tell You is printed around the 20th day of every month and mail shortly thereafter. If your payment is processed after the 20th on a particular month, your subscription will be included on the mailing list for the next print run, and you will receive it around the 25th of the following month.
Ordered by credit card?
Orders made by credit card require 7 days to process. The date payment is received and processed then determines which month's issue you first receive.
What
Doctors Don't Tell You is printed around the 20th day of every month
and mail shortly thereafter. If your payment is processed after the 20th
on a particular month, your subscription will be included on the
mailing list for the next print run, and you will receive it around the
25th of the following month.
Please be aware that due to the print run system there may be a slight delay in receiving your magazine depending on the date ordered. Please check the date you made the order and the payment method used - then apply the print run rule. This is then the time you should expect to receive your magazine.
Your subscription will start from the date of first magazine you receive and you will receive a further 11 copies thereafter.
I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?
Please contact our distributor at wddty@escosubs.co.uk stating the issues that you are missing and your full address details.
How can I cancel my subscription?
Please send a written cancellation request to
wddty@escosubs.co.uk, including
your full name and address. Alternatively, write to us at: WDDTY, Esco
Business Services, Trinity House, Sculpins Lane, Wethersfield,
Braintree, Essex CM7 4AY.
How do I notify you of a change in my address details?
Please email us your previous address and new address, including the postcodes, to wddty@escosubs.co.uk, including
your full name and address. Alternatively, write to us at: WDDTY, Esco
Business Services, Trinity House, Sculpins Lane, Wethersfield,
Braintree, Essex CM7 4AY.
How can I place an advert in WDDTY Magazine?
Please contact Jenny Scott at Cabbell Ltd on 0203 603 7941 email: jenny.scott@cabbell.co.uk
I have a lifetime membership, which WDDTY publications am I entitled to?
WDDTY publications are only available to Life Members if they are published after the beginning of the Life Membership. Please contact customer services at wddty@escosubs.co.uk, includingyour full name and address. Alternatively, write to us as WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY, for a full list of publications.
Online Membership FAQs
What are the differences in membership access levels?
For the full breakdown of what Basic, Intermediary and Advanced membership levels include please visit:http://www.wddty.com/upgrade
I can't view certain articles online. Why?
To read any article on the WDDTY website you must first register. To do so please visit our registration page: http://www.wddty.com/upgrade
Already registered and can't view certain articles? Please double check which membership access level you have registered for on our registration page: http://www.wddty.com/upgrade where you'll see a breakdown of what's available to you at your current membership access level.
If you are a Basic member and you can't read full articles - this is because you need to upgrade your membership to Intermediary or Advanced. To do this please visit: http://www.wddty.com/upgrade
If you are an Intermediate member and can't view past issues of the magazine or download free e-books - This is because you need to upgrade your membership to Advanced.
I am an Intermediate member and I want to upgrade my membership to Advanced
If you would like to upgrade your membership from Intermediate to Advanced, you will need to first cancel your Intermediate membership. Please click here for details on who contact for this.
Once you have recieved confirmation of cancellation you can then sign up to Advanced membership by visiting our registration page:http://www.wddty.com/upgrade and selecting your preferred payment plan in the 'Advanced' column.
I am an Advanced member and I want to switch to Intermediate membership instead
If you would like to switch your membership from
Advanced to Intermediate please see click here for details on who contact for this.
I want to cancel my online membership
If you would like to cancel your online membership please click here for details on who contact for this.
I am confused about what membership/payment plan I ordered
With Intermediary and Advanced membership you can choose how you'd like to pay. Both come with the option of either Pay Monthly or Pay Annually. Please choose your payment plan with care.
Here are our payment plans explained:
Pay Monthly: If you opted for Pay Monthly membership this is a recurring monthly charge which will continue until you choose to cancel.
Pay Annually: If you opted for Pay Annually membership this is a recurring annual charge. This will continue to charge you each year until you cancel. In order to cancel this you must notify us in writing 30 days after your first billing charge for the year. We regret that we cannot offer refunds to anyone notifying us in less than 30 days.
I've forgotten my password
Please visit: http://www.wddty.com/forgotten-password where you can request for a reset password link to be sent to you via email.
I have received a new password from you but I would like to change it. How do I do this?
First log in. Then click on Account Settings in the top right-hand corner of the page, then click Change Password. This will direct you to a new page where you can change your password.
I am locked out of my account what should I do?
If you unsuccessfully attempt to log in more than five times the system will lock you out for security reasons. Please visit out Contact Us page for details on who to contact in this instance.
I wish to post a health query on your website, where do I go to do this?
Please click here to post your health query for our community to answer.
I have a lifetime membership. Am I eligible for full access to wddty.com?
Yes. Please click here to see who to contact about receiving access.
General FAQs
What's the difference between magazine subscription and online membership?
Please click here to visit our About Us page where all the details are explained.
Can you help me with my health problem?
We are a health information resource and publishing company. We may well have general information about your condition that may also help you see the many therapy choices you may have. We cannot, however, offer specific advice to you for treating your condition. We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email. You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.
I have a specific health query/want to find out more about a particular health topic. What should I do?
Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice. However, you can search for relevant information on our website, www.wddty.com.
You can also post health queries on our dedicated 'Health Conditions' forum
Do you accept standing orders?
We are no longer able to set up new standing orders. However, if you currently pay by standing order then we will continue to accept your payments.
How do I cancel my standing order?
If you wish to cancel your standing order, please inform us in writing at wddty@escosubs.co.uk, including your full name and address. Alternatively, write to us at: WDDTY, Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY. Please ensure that you also cancel your standing order with the bank as we are unable to do this for you.
I cancelled my standing order but the money has still been deducted from my account
If you cancelled your standing order at the bank but they did not act on your instructions then you must claim a refund through your bank. If you omitted to cancel your standing order at the bank then we require a letter from your bank stating that the standing order has been cancelled before we can authorise a refund.
I wish to unsubscribe from the e-newsletter
Every e-newsletter we send comes with an 'Unsubscribe' button - you can usually find this at the top of the email. Click on this and you will be automatically unsubscribed.
Couldn't find an answer to your query? Please click here for details on who to contact